FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Q: What time are you open?
A: Click here for calendar .

Q: How much does it cost?
A: Click here for admission information .

Q: Is it really scary?
A: Yes. It is really scary!

QUESTIONS ABOUT TICKETS

Q: Do I need to print off my tickets?
A: Yes. Please print out your tickets and bring them with you to The House of Shock.

Q: Can I switch the time/date of my ticket? I can’t make it to my reservation.
A: We highly suggest planning your trip to the haunted house in advance. However, please note like sporting events and large attractions, we do not give refunds under any circumstances. Once you purchase your ticket it is good on any night we're open. If you have a pre-purchased you must arrive 15 minutes before our ticket booth closes to insure entrance.

Q: Are there discounts for children?
A: No. All tickets are the same price.

Q: Once we've paid for admission are we able to go through again?
A: No. However, you can purchase another ticket if you would like to walk through the haunted house again.

Q: Are group discounts available?
A: Yes. All group discounts start at 50 people or more. If you have questions, please email [email protected] .

Q: Do I get my money back if I make it through the haunted house?
A: Like sporting events and large attractions, we do not give refunds under any circumstances.

ON-SITE/DAY OF EVENT QUESTIONS

Q: How long is the wait in line?
A: A: It depends. During our September hours, the wait is usually very short. The beginning of October, there is typically a short wait, maybe 30 minutes on a weeknight. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait can be long. The closer you come to opening time (7:00 pm) the shorter the wait. We do offer a VIP Pass that puts you to the front of the line and can cut your wait time on busy nights in half or more. The earlier you come for both General Admission and VIP Tickets, the faster you can get to the event!

Q: Do you charge for parking?
A: There is free parking in the warehouse spaces surrounding our event. These lots are police patrolled. Please consider that these properties allow us free parking and try to keep the lots as clean as possible. Thank you!

Q: Is the waiting area inside?
A: The waiting area is outside. We are open rain or shine as long as it is safe to navigate our walkthrough. In the event of rain outside stage shows and bands may be cancelled due to weather. However it is our experience that many people find our rain night more fun and intimate.

Q: How long does it take to go through?
A: It's really difficult to give an answer to this question- some groups run right through, while others take their time. It really depends on how well you can handle the fear! The House of Shock is the largest and longest indoor haunted attraction in STATE! It’s safe to say it’s pretty big, so you should be in there long enough to get plenty scared!

Q: Is The House of Shock handicap accessible?
A: Yes. We do our best to be handicap accessible inside the attraction! There are a couple areas that may have to be by-passed; we provide by-passes for all guests that cannot go through certain rooms of the haunted house. Please make sure that you check in with an Event Staff employee and they will help you through the house!

Q: Do you have a lot of strobe lights in the haunted house?
A: Yes. We have many strobe lights and fog throughout the entire haunted house. It is not recommended for people that have Epilepsy go through the haunted house. We also don't recommend people with asthma, heart issues and pregnant women go through the haunted house. You can always ask your physician to see if you should go through, however, we just don't want you to get hurt.

Q: Is there security?
A: On most busy nights there are police officers at the event.

Q: Can we take photos and/or videos inside the haunted house?
A: No. Photography and video recording (including GoPros) are not permitted.

Q: Will the actors touch us, or can we touch the actors?
A: No. Actors will not touch you. Please be respectful and do not touch them. Incidental and unintentional contact may occur.

Q: If I enter the haunted house and get too scared, what do I do?
A: If you get too scared, stay calm and find tell the actor in the room and they will escort you outside. Please note, like sporting events and large attractions, we do not give refunds under any circumstances.

Q: Can I bring my purse and/or bag into the haunted house?
A: We do not have lockers or a coat check at the haunted house. Very small purses and/or bags are allowed in, other bags should be left at home.

Q: Are there live animals, reptiles, or insects inside?
A: As far as live creatures go, there are many life-like creatures in the haunted house. If there are real animals, they will be handled by professionals.

WHO SHOULD/SHOULDN’T ATTEND

Q: Is there an age limit for House of Shock?
A: No. However, due to the graphic nature, it is not recommended for small children, toddlers or babies. We have had young children go through and have a great time and adults who go through and are in tears! You're the parent- you be the judge. A good rule of thumb is: if you wouldn't bring your child to a PG-13 rated movie, it's probably not a good idea to bring them to a haunted house.

Q: Can pregnant women go through the haunted house?
A: We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.

Q: If I have asthma, can I go inside of the haunted house?
A: We do not recommend people with asthma go through the haunted house. We suggest calling or emailing your Physician to discuss the situation with them since we have numerous fog machines throughout the haunted house. If your doctor thinks you’ll be fine, we definitely recommend bringing your inhaler or another device that may help you breathe better. We also don't recommend people with epilepsy, heart issues and pregnant women go through the haunted house as well. We just want everyone to have a safe time.

Q: Can I bring my dog?
A: Sorry, we know dogs are welcome at most places in New Orleans, however, it's just too darn scary for our furry friends at the House of Shock. They would probably be more comfortable at home with the other scaredy cats...err humans.

MISCELLANEOUS: A FEW MORE QUESTIONS

Q: Do you accept credit cards?
A: Yes. We accept Visa, MasterCard, Discover and American Express at our on-site Box Office

Q: How large of a group can enter the haunted house?
A: On a slow night, 2 to 8 people can go in at a time. On busy nights, the groups will be much larger.

Q: Can I wear a costume?
A: Yes, you can wear costumes to the haunted house! However, we ask that you not wear a mask or carry a prop!

Q: Can we be denied access?
A: Yes. We will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc... We reserve the right to refuse admittance to anyone we deem not appropriate for entry. Please use your head!!

Q: Is it the same this year?
A: No. We change our layout and design every year. If there are audience favorites from past years, we may incorporate these areas into the new floor plan.

Q: I want to do a story on your haunted house, who should I contact?
A: Please call 504-641-EVIL or email [email protected] .

Q: I want to work at your haunted house. How do I apply?
A: Find out HERE .

Q: Are you open if it’s raining?
A: Yes. We will be open rain or shine. Please make sure you dress appropriately. Most of the wait is outside, however, the haunted house is located indoors.

Q: What should I wear to the haunted house?
A: Please pay attention and dress accordingly. Most of the wait is outside. It is recommended to wear close toe shoes.

Q: I have a question that wasn’t answered here, what do I do?
A: Please call 504-641-EVIL or email [email protected] .